Customer Experience

If you truly want to understand someone, walk a mile in their shoes and you will know what do they experience in their everyday life. You will know about what do they get to bear within every now and then, what makes them happy and what causes them to lose all hopes on something.   … Continue reading

You would be surprised to learn that 84% of businesses that strive to improve customer experience (CX) witness an improvement in their revenue. Unfortunately, only 19% of businesses actually have a dedicated CX team to help bridge gaps in customer experience. The first step towards bridging gaps in customer experience is to understand how customers … Continue reading